Shipping

Orders are processed on UK business days. You will receive a dispatch confirmation when your parcel leaves our fulfilment partner.

UK mainland deliveries typically arrive within 1–3 business days after dispatch. International transit times vary by destination and customs.

Please ensure your delivery address can receive temperature-appropriate research parcels. We are not responsible for delays caused by incorrect addresses or customs holds.

If a shipment arrives damaged, contact us within 48 hours with photographs and your order number.

For research use only (RUO). Not for human or veterinary use, diagnostic procedures, or consumption.